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About Us

About Us

At Arbour Hospital, we work diligently and compassionately to provide patients and their families with high-quality care and service excellence across a continuum of specialized behavioral health services. We have proudly served the residents of the greater Boston area since 1909. Our medical staff consists of psychiatrists who average 20 years of practice at our facility, providing a solid and trusted foundation for our patient-focused approach to behavioral healthcare.

Arbour Hospital is an important community resource for a wide range of vital behavioral healthcare services. We treat primary psychiatric and substance abuse disorders and constantly strive to meet the needs of our communities with treatment that address individualized behavioral health needs.

We stand ready to provide compassionate care through inpatient treatment and a strong continuum of aftercare services, community-based programs, and day treatment.

Call Arbour Hospital at 1-833-2ARBOUR (227-2687) to make a referral. We are available 24/7 to provide free, confidential assessments.

Our Mission, Goals and Treatment Philosophy

Mission

Arbour Hospital is a system of mental health services for patients aged 13 years and older. It provides a continuum of care from evaluation, crisis stabilization, and treatment for patients in the acute phase of mental illness and/or addictions, Arbour Hospital is committed to quality, cost effective, and innovative services. It strives to continuously exceed the expectations of its customers by providing services that:

  • Patients and their families recommend to others
  • Mental health professionals and physicians prefer for their patients
  • Purchasers select for their clients; and
  • Provide a work environment which results in employees recommending The Arbour as a place of employment to others.

Goals

  • Provide timely, professional, effective and efficient services that are response to the needs and wants of our patients, families and referral sources.
  • Continuously improve by identifying the key needs of our customers, assess how well we meet those needs and improve services in measurable ways.
  • Collaborate with other agencies and individuals as part of a system of’ menial health services and to plan the patient’s optimal functioning in the community.
  • Promote a cohesive clinical team approach to the delivery of care through collaboration of all professional disciplines and medical staff.
  • Foster a collaborative working environment to provide ever improving services. This team approach to our work will cross departmental structures to create a true customer focus.
  • People at all levels of the organization will participate in decision making and system improvements.
  • Provide a safe, clean and therapeutic environment.
  • Support clinical research and education in a manner which enhances the Hospital’s goals of quality improvement, and cost effective patient care.
  • Provide a working environment which attracts, motivates and rewards staff members who value and demonstrate a primary focus on patient needs and safety, teamwork, positive and courteous attitudes, continuing development of excellence in their roles and pride in the organization.
  • Manage financial resources in a responsible and cost effective manner which supports the mission and long term viability of Arbour Hospital.
  • Conform to the highest ethical standards and form relationships of fairness and trust with our patients, and their families, purchasers of services, and our employees and medical staff.

Treatment Philosophy

  • We view every patient as a fellow human being in crisis, who is entitled to empathy, dignity, respect and the level of clinical excellence that each of us would want for ourselves and our loved ones.
  • We also see patients as being symptomatic of a dysfunctional system or family. The therapeutic approach of Arbour Hospital is to evaluate the patient at the center of his or her system and to make appropriate therapeutic interventions.