[Skip to Content]

What to Expect

What to Expect

Arbour Hospital provides compassionate care in a safe, comfortable environment. We want patients and their loved ones to be informed and engaged participants in their treatment experience. Read below for information on what to expect during admission and treatment.

Instructions for Patients and Visitors

  • Patients and visitors are informed of approved personal belongings prior to admission (see overview below).
  • Limited items of clothing, schoolbooks, and small amounts of money are the only items that can be brought to patients during visitation.
  • Home medications are checked by the admitting nurse.
  • Controlled medications and substances are sent home or secured in the hospital safe.
  • Special creams, ointments, and inhalers are labeled and stored on the medication cart if approved by the treating physician.
  • Visitors must be on an approved visitation list completed by the patient at the time of admission.
  • Only two visitors will be allowed per visitation unless special arrangements are made.
  • Calling or visiting a patient requires a patient identification number. The patient will be provided with an identification number during the admission process.  The patient determines to whom he or she gives this identification number.
  • Children age 12 or younger are not counted as one of the two visitors.
  • Every unit has telephones available 24/7 that patients can use to call family and loved ones free-of-charge.

Allowed Items

  • Three changes of clothing (washers and dryers are available)
  • Basic toiletries and grooming aids
  • Glasses, contacts, contact solutions, and hearing aids.
  • Slip-on shoes and socks
  • One set of warm outerwear
  • Appropriate sleepwear and undergarments
  • Lip balm

NOT Allowed Items

  • Alcohol or alcohol-based products
  • Outside food and drinks
  • ersonal electronic devices
  • Cell phones
  • Shoelaces, drawstring pants, or drawstring hoodies (strings will be removed)
  • Any clothing with inappropriate logos or designs
  • Sharp objects, including picture frames, knives, nail clippers, tweezers, sewing needles, wire or metal bound notebooks, and glass vases
  • Nail polish and remover
  • Lighters, matches, and lighter fluid
  • Disposable razors
  • Money over $20
  • Credit cards and checkbooks
  • Pillows and bed linens
  • Hangers
  • No metal cases, containers, or objects
  • Hair dryers (each unit will provide a hair dryer)

Call Arbour Hospital today at 1-833-2ARBOUR (227-2687) to make a referral or discuss insurance coverage. We are available 24/7 to help you.